Contact Our Concierge
Have a question about your order or need help choosing the perfect photo? Our dedicated team is ready to assist you.
Email Support
For detailed inquiries, order updates, or photo checks. We typically reply within 24 hours.
support@eternaportrait.comSocial Support
Quick question? DM us on Instagram or Facebook for a faster response during business hours.
Message on InstagramFrequently Asked Questions
How long does shipping take?
We typically illustrate your portrait within 2-3 days. Printing and shipping takes another 3-5 business days. You can expect your portrait in about 7-10 days total.
Where do you ship from?
We print locally in over 30 countries to ensure fast shipping and low carbon footprint. Your order will be printed at the facility closest to you.
Can I see a preview before printing?
Yes! We always email you a digital proof for approval before we print. We offer unlimited revisions until you are 100% happy.
What if I don't like the result?
We offer a 100% Smile Guarantee. If you aren't happy with the artwork after revisions, we will refund your money.